Introduction 导言Chapter One How to Apply for the Ideal Job如何申请理想的工作Chapter Two The Resume and the Interview简历与面试Chapter Three Spoken Business Communication口头商务沟通Chapter Four Communicating with Colleagues and Customers同事沟通及客户沟通Chapter Five Written Communications书面沟通Chapter Six Business Meetings商务会议Chapter Seven Cross-cultural Business Communications跨文化商务沟通Chapter Eight Crisis Communications危机沟通Chapter Nine Media Communications媒体沟通Chapter Ten Business Communications Every Day商务沟通日日练Appendices 附录Appendix One Cocktail Party （鸡尾酒会）Appendix Two The Card Game （名片游戏）Appendix Three Mr， Mrs， Ms， Dr or John （称谓问题）Appendix Four Getting to Know You （第一次会面）Appendix Five Dealing with Dinner （宴会礼仪）Appendix Six Sneaky Phrases （常见隐语）Appendix Seven Karaoke （卡拉OK现象）Appendix Eight It s All a Matter of Face （面子问题）Appendix Nine Be a Chinese Culture Vulture （汲取中国文化）Exercise 1 PharoxExercise 2 Lawson HotelExercise 3 Modern IndustrialExercise 4 Industrial LubricantsExercise 5 The Right AnswersExercise 6 Talking about YourselfExercise 7 Interview TechniquesExercise 8 Difficult IssuesExercise 9 Three More AnalystsExercise 10 Your FutureExercise 11 ChallengesExercise 12 Foreign VisitorsExercise 13 Directors QuestionsExercise 14 Sales ManagersExercise 15 German AnalystsExercise 16 Positive PointsExercise 17 Telephone ComplaintExercise 18 Kitchen FlagExercise 19 Ginger JewelleryExercise 20 Diamond Office EquipmentExercise 21 Mountainside PlasticsExercise 22 Dragons BasketballExercise 23 Ransing CorporationExercise 24 Harland Hotel MeetingExercise 25 Charles ComputingExercise 26 Programme ProblemsExercise 27 Conversation TopicsExercise 28 Action PointsExercise 29 Staff MattersExercise 30 Communicating InternationallyExercise 31 Banking on SuccessExercise 32 A Touch of ClassExercise 33 Questions， Questions， QuestionsExercise 34 Making Looking Bad Look GoodExercise 35 Winged ServicesExercise 36 Harmony and PeaceExercise 37 Good Fortune AirwaysExercise 38 Nan Hai CarsExercise 39 Lunar New Year ParksExercise 40 The Royal TreatmentExercise 41 Job OpportunityExercise 42 Getting the PictureExercise 43 Read the NewspaperExercise 44 Agenda Items
