题目：面向网络化制造的CRM后台管理系统的设计与实现摘要：本设计是江西教育厅科技项目“面向网络化制造的客户关系管理系统研究“研究内容的一部分。在网络化制造环境下，处于同一网络的制造企业之间的关系管理变得越来越重要，要构造一个完整的、有效率的制造网络就必需开发相应的成熟的客户关系管理系统。 系统的设计思想是在支持前台数据维护的基础上，着重于客户数据的分析，通过对客户信息，交易信息的分析得出有得于公司决策的数据。同时注重体现网络化制造的跨企业合作、信息集成的思想。主要模块包括：对前台信息的管理、呼叫中心、客户跟踪、客户信息分析、交易信息分析、统计报表、销售预测。 关键词：网络化制造 客户关系管理 系统设计 后台管理 Title: Networked Manufacturing Oriented CRM background management system Design and Implementation Abstract: The design of Jiangxi Science and Technology Office of Education project "Networked Manufacturing Oriented Customer Relationship Management System" as part of the In networked manufacturing environment， in the manufacture of the same network of relationship management between enterprises is becoming increasingly important， it is necessary to construct a complete and efficient manufacturing network corresponding to the maturity necessary for the development of customer relationship management System thinking is the future in support of the basis of data maintenance， with a focus on customer data analysis， through to customer information， transaction information， something the company analysis of data in decision- At the same time， reflect the emphasis on inter-network-based manufacturing businesses， the idea of information The main modules include: the future of information management， call center， customer tracking， analysis of customer information， transaction information analysis， statistical statements， sales Key words: network-based customer relationship management system to create the background to the management of design
