Service industry is more and more important for nowadays' society， like the civil aviation industry， especially the cabin service， it is like a window that the airline company provide direct service to its travllers， and the cabin service directly represents the image of China civil aviation and airline companies， it is the important contents of civil aviation service， directly embodies the image and work attitude of the crew， to some extent， high quality cabin service calls for higher comprehensive quality， professional knowledge， and service attitude requirements for the air Through analysis on the air crew service tact， service attitude， real service case as well as existing questions， this paper puts forward correspondent advice to promote cabin service
服务行业对于现在的社会越来越重要，而对于民航来说，特别是空中服务，它是航空公司直接面对旅客服务的窗口，它直接代表着中国民航和航空公司的形象，是民航服务的重要体现，直接反映了为旅客服务的空中乘务人员的形象和工作态度。The service industry is increasingly important in today's society and it is particularly so for civil aviation， especially the air services， it is the airline’s direct window servicing the passengers and an important representation of civil aviation services which directly represents and reflects the images of CAAC and Chinese airlines as well as the image and work attitude of air crew members servicing the 从一定意义上讲，高水平的空中服务对乘务人员的综合素质、专业知识、服务态度都提出了较高的要求。To a certain extent， high level air services has set higher requirements to the overall quality， professional knowledge and service attitude of the crew 本论文通过对空乘服务技巧、服务态度、实例分析和具体存在的问题进行分析，提出相应的建议来提高空中服务的质量。By analyzing the in-flight service skills and service attitudes， as well as real cases and existing problems， corresponding suggestions are put forward in this paper for improving the quality of air
The on-line service books a systemSummaryOn-line service's booking a system is to pass a network searches information， carrying on the electronic commerce system of the search， order of airplane Book a ticket to play very important role during the period of purchasing the ticket to trade， designing and carrying out a booking of integrity a system can provide one for the traveller fast， convenience of ticket-purchasing outlet， have very important meaning towards promoting the development of aviation This text was thorough to inquiry in to book a system development process and it related technique， combine to sell a function request of system and business process analysis in the actual engineering item， make use of a dynamic state web page， database technique， put forward booking a system solution， will whole book a system to be divided into a search， order， managing person's function three total function mold piece， book a system of scale more big， involve of scope wide， during the period of carrying out request many statures systems proceed together development， this to system system structure of haleness， can expand sex contain very high At to C/S and B/S two kinds of modes go deep into analytical foundation up， comprehensive make use of an electronic commerce development technique， this text put forward establishment according to the distribute type system structure of the JSP the system N layer， and divide the line the business logic of system and control for the data entity， entity， the data layer of[with] five independences such as interview， business rule and business external appearance The design of the system and realization comprehensive made use of JSP technique， completed a database a development， the web page station order a design Many projects which put forward in the text solved the actual problem in the related engineering， providing valid measure for this kind of development of Keyword:Book a ticket， JSP， dynamic state web page， electronic commerce on the net
